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Welcome to Prayag Broadband Pvt. Ltd.

Monday - Saturday : 10:00 to 20:00

This policy covers the way Prayag Broadband Pvt. Ltd. treats personal information that the Company receives and collects, including information related to Customer’s past use of the Company’s products and services. Personal information means information about Customers which identifies them like Customer’s name, address, e-mail address, phone number etc. Collection and General Use of Personal Information

Collection and General Use of Personal Information



The Company collects personal information when customer registers for the purpose of using Company’s products , when the Customer registers for visit the Company web pages or the pages of certain partners of the Company. The Company may mutually use personal information that is obtained from business partners or other Companies. The Company has the right to deliver the Customer’s information to its business associates, franchisees without referring the same to the Customer.

When the Customer registers with the Company, the Company receives information about the Customer’s name, telephone number, e-mail address, P.O. address, birth date, gender, occupation, industry, and personal interests and any other ID related to the specific service Customer applies for. When the Customer registers with the Company and sign in to Company’s services, the Customer acquires a status of valued one. The Company collects information about Customer’s transactions with the Company and its business partners included. Information is collected about Customer’s use of the demanded products. The Company can use this information to customize its products. The same includes anonymous reporting for internal and external clients.

Sharing and Disclosure of Personal Information



The Company does not share personal information about the Customer with other parties.

Changes of Privacy Policy



The Company may update this policy and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the the Customer.

Online Payment



All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the Recharge for and all charges that result from those purchases. Prayag Broadband pvt. ltd is not responsible for any purchase of Recharge for an incorrect account number.

Online Refund Policy



However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on support@prayagbroadband.com or posting us a message. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details – Recharge value, Transaction date and Order Number (xxxx) shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

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